~ La Musa Eterna™ Boutique is the Exclusive Distributor of Meccaniche Veneziane in Canada! ~

Terms Of Service And Privacy Policy

Terms Of Service

La Musa Eterna Boutique provides its services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRODUCT DESCRIPTIONS

La Musa Eterna Boutique attempts to be as accurate as possible. However, La Musa Eterna Boutique does not warrant that product descriptions and photographs or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by La Musa Boutique is not as described, your sole remedy is to return it in unused condition within 7 days from the date of delivery for a refund.

PRICE

All prices are subject to change without notice. Shipping fees when applicable are not included unless specified otherwise. La Musa Eterna Boutique is not responsible for typographical errors. Prices are in UD dollars (USD) unless specified otherwise.

PAYMENT

All orders must be prepaid. We currently accept payments through Shopify and PayPal. We do not accept COD orders or personal checks. All payments will be cleared immediately upon checkout.

SECURITY

Financial transactions are handled by a third party financial institution that complies with the highest level of PCI standards for safe service.

SHIPPING

We may use UPS, FedEx, Canada Post for shipping items. All shipping charges are displayed upon checkout before the payment is made. In rare instances, we may contact you if the shipping charges change.

We are not responsible for any other fees such as brokerage fees, taxes and duty collected at the time of delivery. Please contact your local customs offices for more information.

ORDER CANCELLATION

You have 7 days to request an order cancellation IF the order has not being shipped already. If the order has been already shipped, the customer will have to wait to receive the order, leave it unopened and request a cancellation. Customer will be responsible for shipping the order back to us (shipping cost are NOT refunded) and once we receive it, a refund (minus the original shipping costs) will be issued. Refunds can take several days to show up at the customer's end and this is out of our control.

WARRANTY

We will instruct you to return your timepiece to us via your national postal service, using a tracked option. Upon receipt of your timepiece, we will reimburse you for the return shipping costs (a receipt for postage payment will be required).
Once we receive your timepiece, please allow up to 20 working days for repair, depending on the severity of the issue. In most instances, repair work will be completed within 5-10 working days.

The customer must pay for shipping of the defective watch and the replacement watch. We do not, in any case, cover the cost of shipping.
Any package that is shipped “Freight Collect Receiver” will be refused.

The warranty is void if the watch is:

not used for its intended purpose
modified in any way
damaged due to improper handling,
damaged due to unauthorized repair
damaged due to improper use, abuse, and carelessness
damaged due to any type of impact, exposure to fire, water or a natural disaster such as an earthquake

Excluded from the warranty:

Cosmetic damages from use (minor scratches, blemishes, discoloration…)
Damage or wear on the watch strap or buckle
Battery replacement

If no replacement is available the customer may choose a product of the same value as their replacement. No refunds.

RETURNS

If for any reason whatsoever, you are not 100% satisfied with our products, you can return the product within 7 days from the date of delivery for a refund. Shipping is not refundable. The actual shipping cost will be deducted from your refund, even if shipping was free. You must obtain a return authorization before shipping the item back to us. Returns will be authorized only for items in original, never-used, undamaged, unopened condition within 7 days of delivery of the items. Used items cannot be returned.

All items must be returned in their original packaging. The customer is responsible for all costs for shipping the package to La Musa Eterna Boutique. A tracking service and insurance MUST be used in case the package is lost or damaged. The refund will be made through your method of payment. Absolutely no refunds will be made after 7 days.

WRONG ITEM RECEIVED

If you received the wrong item, please contact us within 7 days of receipt. We will arrange for you to return the item and we will ship the correct item and cover all shipping fees. If you do not contact us within 7 days, the return will NOT be available.

DEFECTIVE OR DAMAGED ITEM RECEIVED

If your product is damaged in transport, please contact us within 24 hours. We will arrange for you to return the damaged/defective item and we will ship the correct item and cover all shipping fees. If you do not contact us within 24 hours, regular warranty procedures will apply. See WARRANTY for more details.

COPYRIGHT & TRADEMARKS

All content included on this site, such as but not limited to, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of La Musa Eterna or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of La Musa Eterna Boutique and protected by international copyright laws. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any purpose without express written consent of La Musa Eterna Boutique. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of La Musa Eterna Boutique so long as the link does not portray La Musa Eterna Boutique, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

La Musa Eterna's trademarks and trade dress may not be used in connection with any product or service that is not La Musa Eterna Boutique's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits La Musa Eterna Boutique. All other trademarks not owned by La Musa Eterna Boutique or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by La Musa Eterna Boutique or its subsidiaries.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY LA MUSA ETERNA BOUTIQUE ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. LA MUSA ETERNA BOUTIQUE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, LA MUSA ETERNA BOUTIQUE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LA MUSA ETERNA BOUTIQUE DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM LA MUSA ETERNA BOUTIQUE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. LA MUSA ETERNA BOUTIQUE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN JURISDICTION LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting La Musa Eterna Boutique, you agree that the laws of the province of Alberta, without regard to principles of conflict of laws, will govern these terms of use and any dispute of any sort that might arise between you and La Musa Eterna Boutique.

DISPUTES

Any dispute relating in any way to your visit to La Musa Eterna Boutique or to products you purchase through La Musa Eterna Boutique shall be submitted to confidential arbitration in Alberta, except that, to the extent you have in any manner violated or threatened to violate La Musa Eterna Boutique's intellectual property rights, La Musa Eterna Boutique may seek injunctive or other appropriate relief in any provincial or federal court in the province of Alberta, and you consent to exclusive jurisdiction and venue of such courts. The arbitrators' award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

MODIFICATION AND SEVERABILITY

We reserve the right to make changes to our site, policies, and these terms of use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

PRIVACY

Please review our privacy policy, which also governs your visit to our website, to understand our practices.

QUESTIONS
Questions regarding our terms of use, privacy policy, or other policy related material can be directed to our support staff by contacting us.

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Privacy Policy

This privacy policy sets out how La Musa Eterna Boutique uses and protects any information that you give when you use this website.

La Musa Eterna Boutique is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

La Musa Eterna Boutique may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information:

Contact information including email address
Items ordered

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may, on rare occasion, send promotional email about new products, special offers or other information that we think you may find interesting using the email address that you have provided
We may use the information to customize the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will never sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information that we hold about. If you would like a copy of the information held on you, please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us.
We will promptly correct any information found to be incorrect.