Q: Where are you located?
A: We are located in Edmonton, Alberta, Canada.
Q: Can Canadian customers check out and be charged in Canadian dollars instead of US dollars?
A: At this time, we do offer Canadians the ability to be charged in CAD instead of USD via PayPal.
Q: If a Customer wants to pay with PayPal, does he need an account or register for one?
A: We are giving our customers complete freedom in how they want to checkout through PayPal. You will NOT be asked to register an account and you will NOT be forced to use your existing account. Just choose “pay with credit card” and PayPal will simply process your payment with no registration/login required.
Q: Will Canadian customers have to worry about Customs fees and taxes?
A: We ship from within Canada, therefore, there are NO Customs for Canadian customers. We do charge taxes (namely G.S.T.) as mandated by Law.
Q: What about International customers? What should they expect?
A: For all our customers outside Canada, they should expect Customs tax as this is out of our hands. We do not charge taxes to International customers.
Q: You only give one option for shipping (Standard). What if I would like a faster shipping?
A: We chose to go with Standard Shipping to keep it streamlined and simple. Should a customer wish to choose a faster shipping method, we can provide such service (at extra cost). Simply send us an email and we will be happy to assist you.
Q: Are your products Authentic?
A: All of our products are 100% Authentic. We deal directly with the brands to bring you unaltered, original products.
Q: It says you are the Exclusive Distributor of Meccaniche Veneziane in Canada. What about the other brands that you sell?
A: At the moment, we are the exclusive Distributor of Meccaniche Veneziane in Canada. For all other brands, we are authorized resellers.